he Confederation of British Industry estimates that the cost of workplace conflict is around £33 Billion each year. It also estimates that up to 20% of leaders time is spent dealing with conflict. Then there are the intangible costs such as a reduction in loyalty, commitment, motivation, teamwork and morale.

This online Conflict Resolution in the Workplace course starts by explaining what constitutes conflict in the workplace before moving on to look at some of the most common causes and the effects this can have on the workforce.

This E-Learning Conflict Resolution in the Workplace course covers the stages and build up to a workplace conflict and contains several extensive modules that outline conflict resolution techniques that can be applied at any stage of this build-up.

As well as the negative impacts of conflict the Conflict Resolution in the Workplace course explores how effective management of conflict can result in positive outcomes in the workplace. These can be the development of shared ideas, the ability to reach compromises through increased trust and creating an environment where differences of opinion are celebrated and considered rather than shut down.

This Conflict Resolution in the Workplace E-Learning course is aimed at supervisors and managers that want to develop effective conflict resolution methods. This E-Learning Conflict Resolution in the Workplace course can be a great starting point for people new to their leadership role and more established managers who want to enhance their skills. This acts as a great introduction to the subject and covers the key concepts and theories relating to conflict management.

Left unmanaged workplace conflict can be damaging to relationships, team morale and ultimately the company’s bottom line. Having a knowledge of effective conflict resolution techniques and strategies and taking a proactive approach to resolving issues will lead to a better work environment and more effective teams.

The Conflict Resolution in the Workplace E-Learning course is approved by leading industry bodies IIRSM, CPD & The Institute of Hospitality.

Duration of the course

45 minutes